At Novaa9 Technologies, we are committed to ensuring our User’s satisfaction.

Users are required to pay for the Platform the annual or monthly fees ("Fees") specified on the Website in accordance with the stipulated timelines and currency. Unless mandated by law, all payments made to Company are non-refundable and must be processed through the payment method indicated in the Website or agreed upon in writing. Users are expected to facilitate any additional actions required to enable automated fee payment processes. Overdue amounts will accrue interest at the lesser of 1.5% per month or the maximum permissible rate by law. Company reserves the right to suspend access to its services in case of late payments. Applicable taxes, including goods and services tax (GST), will be added to the Fees.

For subscription-based services, cancellations can be initiated at any time. If you cancel your subscription during an ongoing payment cycle and choose not to continue using the Services, the fees for the current cycle will not be refunded. Following cancellation, access to the product or service will continue until the current billing cycle concludes. No further charges will be incurred. Cancellations can be processed through account settings or by contacting customer support.

1. Eligibility for Refund

Refunds will only be considered under the following circumstances:

a) Technical Issues: Significant technical problems preventing proper website functioning, unresolved by the support team.

b) Dissatisfaction: Concerns over service performance or features communicated to and evaluated by the support team.

c) Unauthorized Charges: Discrepancies in credit/debit card charges originating from purchases made on our platform.

Exclusions:

Refunds shall not be granted in cases where the request arises due to a mere change of mind by the User , provided there are no technical issues affecting the functionality of the Services. Furthermore, services procured from third-party vendors, even if facilitated through the Website, shall not be eligible for refunds under this policy.

2. Refund Process

To initiate a refund request:

• Contact our customer support team at [Insert Support Email] or [Insert Phone Number].

• Provide proof of purchase (e.g., order number, transaction receipt).

• Clearly state the reason for the refund request The request will be assessed against eligibility criteria.

• Approval and Issuance: If approved, refunds will be processed within 7 business days using the original payment method. Refund timelines may vary depending on your financial institution. Approved refunds require the customer to uninstall and deactivate the software. Continued use post-refund is prohibited and may result in legal action.

3. Refund Method

Refunds will be issued via the original payment method. Please allow additional time for the refund to appear in your account, depending on the payment method used.

4. Changes to Refund Policy

Novaa9 Technologies reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website, and the updated policy will apply to purchases made after the date of posting.

5. Processing Time

Refunds will be processed within ____ business days from the approval date, depending on the payment method used.

6. Contact Us

For any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: [Insert Email Address]

Phone: [Insert Phone Number]

Address: [Insert Company Address]